Chick Shipping POlicy

All chicks will be sold as STRAIGHT RUN, I am unable to sex these chicks at hatch since none of our breeds are sex-linked or autosexing. 

Things can happen with incubation that are out of our control. Please be patient and we will work with you as much as we can if something uncontrollable happens. Farming is unpredictable, but we will do our best to ensure healthy happy chicks arrive safely. Individual breeds will be banded and a "key" will be included. 

Please read our chick disclosure PRIOR to ordering. I do guarantee live arrival of chicks. 

​SHIPPING LIVE CHICKS: Shipping is included in the price of the chicks. Unfortunately, the cost of postage is high and out of our control.  Chicks can only be shipped via USPS the same day they hatch. Your local post office will call you when they arrive. They will be less than 72 hours old. Newly hatched chicks ingest the yolk before they hatch, which gives them enough nourishment to survive the shipment. But we do add Gro Gel and food to give them a boost of nutrients inside the shipping box. Heat packs are also included to ensure they are warm.

It is your responsibility to pick up the chicks from the post office. Sometimes when they call it will show up on caller ID as "Unknown" or "Restricted".  It is important that you mark your calendar when you place your order. We will not issue a refund if you forget to pick up your order. 

​We may place extra chicks in each box to help fulfill the total count that you ordered, in the event of any loss during travel. 

If a loss occurs during shipment, our policy requires that you notify us within 5 hours of arrival. If you fail to message us within that time frame there is nothing we can do. 

Please provide us a total count of ALL birds received, a LIVE count and a DECEASED count. Pictures of deceased chicks is REQUIRED. We do not resend chicks, but we will reimburse the cost of the dead chick. We do try to include extras and if extras are included, and there are deceased birds, a refund will not be given on extras. (EXAMPLE: you receive 12 chicks, and one is dead, a refund will not be given because the purchase is for 10 chicks. Anything over 10 is not refundable). We add extras to offset potential fatalities. 

There are NO cancellations, changes or refunds on chicks. Payment is accepted at the time of the sale. Orders are shipped out as available (or when discussed). Because we are dealing with animals and nature, the orders will be fulfilled in the order they were placed

​If you have questions about these shipping policies, please contact us BEFORE placing any orders.

If you do not agree with any of our policies, please purchase elsewhere.

Our policies are firm no matter the circumstance. 

​At Happy Hues Farm we strive to be honest, however as a running farm business, we have strict bio-security protocols in place to prevent against the transference of outside flocks to our own. THEREFORE, WE CANNOT ACCEPT RETURNS OR EXCHANGES ON ANY POULTRY OR EGG PURCHASE. 

​Nothing can return to our property once it has left. 

By completing your purchase with us, you agree with our policies and terms. It is YOUR responsibility to read our policies in full BEFORE completing your purchase. 

​There are NO cancellations, changes or refunds on hatching eggs. Payment is accepted at the time of the sale. Orders are shipped out as available (or when discussed). Because we are dealing with animals and nature, the orders will be fulfilled in the order they were placed

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​There is NO GUARANTEE ON HATCH RATES. We send the freshest, fertilized eggs to you, however, once the eggs leave our farm, we have no control over what happens, other than it arriving to you. Hatch rates depend on your incubation techniques and environment. We are always test hatching as well as fulfilling chick orders so we record each hatch percentage weekly and if you have any questions, always contact us.

​ We package our hatching eggs in the most secure way possible for their journey to ensure that they make it to you undamaged.

​Please understand that once the package leaves our possession, we have done everything possible to ensure that the hatching eggs reach you safely and that by labeling the box the way we do, we have done everything possible to prevent the transport process from adversely affecting the viability of the hatching eggs being shipped to you.

​Payment for a hatching egg order will be accepted at the time the order is placed. 

Please select the correct shipping option at checkout. If the wrong one is selected, we will send you an invoice for the remaining balance. Shipping must be paid in full to complete your order.

​We ship out hatching egg orders on Mondays and Tuesdays ONLY.

​It is YOUR responsibility to check the condition of the box and to open it and check on the status of the hatching eggs contained inside.

​If any of the eggs contained inside were damaged during transport, whether the box is damaged or not, you should report it to USPS as soon as possible. File a claim for your losses with them at that time.  We cannot submit the claim for you.

​Any claims made through USPS MUST be made within 24 hours of receiving your hatching eggs. 

​If you have questions about these shipping policies, please contact us BEFORE placing any orders.

​If you do not agree with any of our policies, please purchase elsewhere. Our policies are firm no matter the circumstance. 

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At Happy Hues Farm, we strive to be honest, however as a running farm business, we have strict bio-security protocols in place to prevent against the transference of outside flocks to our own. THEREFORE, WE CANNOT ACCEPT RETURNS OR EXCHANGES ON ANY POULTRY OR EGG PURCHASE. 

​Nothing can return to our property once it has left.